13 Perrings
Wymondham
Norfolk
NR18 0JR
These email settings can be used as an alternative to the standard ones.
Email box type: IMAP
The IMAP email box will allow you to synchronise emails across multiple devices including the server.
The incoming mail server is the address which your email application uses to obtain your emails.
Server address: a-server.co.uk
User name: your full email address e.g. my.name@mydomain.com
Password: the password for your email box
Encryption type: SSL
Port number: 993
The outgoing mail server is the address which your email application uses to send emails. Your application will need to provide a login for a legitimate email box in order to send emails via the server.
Server address: a-server.co.uk
User name: your full email address e.g. my.name@mydomain.com
Password: the password for your email box
Option (1)
Encryption type: SSL
Port number: 465
Option (2)
Encryption type: StartTLS
Port number: 587
In 90% of cases where an email application cannot connect to the server the problem turns out to be a typo in the user name or password. Try testing them by logging into webmail using the link below.
Click here to open the webmail login
Auto setup: Email applications, such as Outlook, provide the ability to automatically setup your email. This works fine with big email providers, such as gmail, but usually gets the settings wrong otherwise. To overcome this issue, select the option to to enter the settings manually. Sometimes it is even necessary for the automatic settings to fail several times before the email application will allow you to enter the settings manually.
Incoming mail server address incorrect: The incoming mail server should be set to is set to a-server.co.uk and not mail.a-server.co.uk.
Outgoing mail server address incorrect: The outgoing mail server should be set to is set to a-server.co.uk and not smtp.a-server.co.uk.
Outgoing mail server requires authentification: Mail can only be sent from a valid email box. Therefore all outgoing email must be authentificated using the same login settings as the incoming mail server. This prevents the email boxes being used maliciously by third parties to send SPAM.
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