Email settings for dedicated IP addresses only

These email settings should only be used if your website has a dedicated IP address.

Mail box type

Email box type: IMAP

The IMAP email box will allow you to synchronise emails across multiple devices including the server.

Incoming mail server

The incoming mail server is the address which your email application uses to obtain your emails.

Server address: your domain name e.g. mydomain.com

User name: your full email address e.g. my.name@mydomain.com

Password: the password for your email box

Outgoing mail server address

The outgoing mail server is the address which your email application uses to send emails. Your application will need to provide a login for a legitimate email box in order to send emails via the server.

Server address: your domain name e.g. mydomain.com

User name: your full email address e.g. my.name@mydomain.com

Password: the password for your email box

Trouble shooting

In 90% of cases where an email application cannot connect to the server the problem turns out to be a typo in the user name or password. Try testing them by logging into webmail using the link below.

Click here to open the webmail login

Common mistakes

Auto setup: Email applications, such as Outlook, provide the ability to automatically setup your email. This works fine with big email providers, such as gmail, but usually gets the settings wrong otherwise. To overcome this issue, select the option to to enter the settings manually. Sometimes it is even necessary for the automatic settings to fail several times before the email application will allow you to enter the settings manually.

Incoming mail server address incorrect: The incoming mail server should be set to is set to mydomain.com and not mail.mydomain.com.

Outgoing mail server address incorrect: The outgoing mail server should be set to is set to mydomain.com and not smtp.mydomain.com.

Outgoing mail server requires authentification: Mail can only be sent from a valid email box. Therefore all outgoing email must be authentificated using the same login settings as the incoming mail server. This prevents the email boxes being used maliciously by third parties to send SPAM.